Privacy Policy



In the US the Health Insurance Portability and Accountability Act (HIPAA) of 1996 is a federal program that requires strict confidentiality for all your personal health information. That includes all your medical information used or disclosed by us in any form, whether electronic, written or verbal. HIPAA gives you significant rights to understand and control how your health information is used. HIPAA also provides penalties for the misuse of Protected Health Information (PHI). Please refer to personal data protection policies in Pakistan for your data protection rights.

PHI is any information about you, including demographic data that identifies you and your past, present or future physical or mental health condition, as well as related healthcare services. This Privacy Policy describes how we may use or disclose your PHI to provide treatment, payment, healthcare operations, or other purposes that are permitted or required by law. This policy also describes your rights to access and control your PHI.

Uses and Disclosures of Protected Health Information

Your PHI may be used or disclosed by our physician, office staff or others involved in your care and treatment, whether providing healthcare services to you, paying your healthcare bills, supporting the operation of our practice or any other lawful use.

Treatment:  We will use and disclose your PHI to provide, coordinate or manage your healthcare and related services. This includes the coordination or management of your healthcare by a third party. For example, your PHI may be given to a physician you have been referred to in order to ensure that he or she has the necessary information to diagnose or treat you.

Healthcare Operations: We may use or disclose your PHI to support our business activities. These activities may include quality assessment, employee review, and conducting or arranging other business activities. We may use or disclose your PHI, as necessary, to contact you to remind you of your appointment. We may phone your home and leave a message (on an answering machine or with the person answering the phone) to remind you of an upcoming appointment, the need to schedule a new appointment or to call our office. We may also mail a postcard reminder or letter to your home address. Please tell us if you prefer that we call or contact you at another phone number or location.

We may use or disclose your PHI under the following circumstances without your authorization. These include, as required by law:


Required Uses and Disclosures: The law requires us to disclose to you when we are investigated by the Secretary of the Department of Health and Human Services to determine our compliance with HIPAA. Other permitted and required uses and disclosures will be made only with your consent, authorization or opportunity to object unless required by law. You may revoke this authorization in writing at any time except to the extent that your physician or the physician’s practice has taken action in reliance on the use or disclosure indicated in your authorization.

Payment: Your PHI will be used, as needed, to obtain payment for healthcare services. For example, obtaining approval for a hospital stay may require that your relevant PHI be disclosed to your health details to obtain approval for a hospital admission or a health-related procedure.

Appointment Reminders:  We may use and disclose your PHI to forward you appointment reminders for medical care and/or about possible treatment options and other related healthcare services that may be of interest to you.

Business Associates: We may disclose your PHI to our Business Associates who perform functions on our behalf or provide us with services if the PHI is necessary for those functions or services.  All of our Business Associates sign contracts that obligates them to protect the privacy of your PHI.

Lawsuits & Disputes: If you are involved in a lawsuit or a dispute, we may disclose PHI in response to a court or administrative order. We also may disclose PHI in response to a subpoena, discovery request, or other legal process from someone else involved in the dispute. We may also use or disclose your PHI to defend any claim against JRI.

Emergency: We may use or disclose your PHI in an emergency treatment situation. If this happens, your physician shall try to obtain your consent as soon as reasonably practical after the delivery of treatment.

Your Rights:

You have the right to inspect and copy your PHI. Under US federal law, however, you may not inspect or copy the following records:

Special Protections for HIV, Alcohol and Substance Abuse, Mental Health, and Genetic Information

Illinois Law: Illinois law provides certain requirements that govern the use or disclosure of your PHI. You may apply special protections to your mental health treatment, genetic information, your AIDS/HIV status, and alcohol or drug abuse treatment information. Some parts of this general Notice of Privacy Practices may not apply to these kinds of PHI.

Complaints: You may complain to us or to the US Secretary of Health and Human Services if you believe your privacy rights have been violated by us at: Secretary of US Department of Health and Human Services, 200 Independence Avenue, SW, Washington D.C. 20201, or by calling 1-877-696-6775.

Questions or Complaints:

If you need more information or have questions or concerns, please contact Healthcare-1’s admin Manager.